Sand Assassin PRO Warranty
Your Sand Assassin PRO is covered by a life-time warranty on specific parts, covering structural integrity and other key components, subject to the terms and conditions outlined below.
1. Warranty Coverage:
This life-time warranty covers the structural integrity of the green boom, axles, wheels, quick connectors attached to the green boom, lance extensions, and protection against thread damage. If these components are found defective or fail under normal use, we will repair or replace the unit at no charge.
2. What is Covered:
- Structural integrity of the green boom.
- Axles, wheels, quick connectors on the green boom.
- Lance extensions and thread damage.
3. What is Not Covered:
3a. Physical Damage:
Damage resulting from accidents, such as smashed wheels caused by being run over by a vehicle.
3b. Cosmetic Imperfections:
- Wear and tear to powder coating.
- Wheel bearings, jets and turbo jets are not covered by the life-time warranty.
3c. Environmental and Storage Damage:
Prolonged exposure to extreme environmental conditions, such as leaving the unit in direct sunlight.
3d. Improper Usage and Maintenance:
- Over-tightening of any threaded parts, leading to breakage.
- Failure to rinse and clean the Sand Assassin PRO after each use, leading to blockages or damage.
3e. Unauthorised Modifications:
Any modifications, alterations, or repairs performed by unauthorised persons void the warranty.
3f. Parts Not Specified:
Any parts not specifically mentioned in this warranty are not covered.
4. Warranty Claim Process:
To file a warranty claim, contact our customer support team with proof of purchase and a description of the issue. We may require the product to be returned for inspection.
5. Additional Notes:
This life-time warranty is non-transferable and applies only to the original purchaser.
For any part not covered under this life-time warranty, we offer replacement parts at a heavily discounted rate.
Shipping and handling fees for returns or repairs under warranty are the responsibility of the purchaser, unless otherwise stated by customer service.
6. Proper Care Guidelines:
To ensure the longevity of your Sand Assassin PRO:
- Clean the unit thoroughly with water after each use.
- Store the unit in a cool, dry place, away from direct sunlight and extreme temperatures.
- Avoid over-tightening threaded parts to prevent damage.
- By using this product, you agree to the terms and conditions outlined in this warranty.